{"id":32,"date":"2026-05-31T21:42:05","date_gmt":"2026-05-31T21:42:05","guid":{"rendered":"https:\/\/www.nxtl.ai\/?page_id=32"},"modified":"2026-05-31T23:35:19","modified_gmt":"2026-05-31T23:35:19","slug":"cookie-policy","status":"publish","type":"page","link":"https:\/\/www.nxtl.ai\/?page_id=32","title":{"rendered":"Cookie Policy"},"content":{"rendered":"\n<style id=\"nxtl-page-title-normal-weight\">\n.page-id-32 .wp-block-post-title { font-style: normal !important; }\n<\/style>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effective date: 15 January 2026<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this cookie policy you can read about:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How we use cookies<\/li>\n\n\n\n<li>The types of cookies we use<\/li>\n\n\n\n<li>For how long they work and for what purposes they are used<\/li>\n\n\n\n<li>How to change your cookie settings and opt-out<\/li>\n\n\n\n<li>Who we are and how you can contact us<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When we use words like&nbsp;<strong>\u201cus\u201d<\/strong>,&nbsp;<strong>\u201cwe\u201d<\/strong>&nbsp;and&nbsp;<strong>\u201cour\u201d<\/strong>, we mean&nbsp;<strong>The Next Level AS<\/strong>, Hetlandsgata 9, 4344 Bryne, Norway (organisation no. 933 671 48). We provide&nbsp;<strong>NXTL<\/strong>, a conversational AI assistant that our customers embed on their own websites.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy explains the cookies set&nbsp;<strong>by NXTL<\/strong>&nbsp;when you use a website that has integrated NXTL (the \u201cWebsite Owner\u201d). It does&nbsp;<strong>not<\/strong>&nbsp;describe:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cookies set by the Website Owner for their own purposes, or<\/li>\n\n\n\n<li>Cookies set by other third-party services used on that website (for example analytics or advertising tools).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Those cookies are described in the Website Owner\u2019s own cookie or privacy policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When we refer to&nbsp;<strong>\u201cyou\u201d<\/strong>, we mean you as a user or visitor of a website that has integrated NXTL.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy is part of our overall privacy information for NXTL. Our use of cookies may involve processing of personal data and we therefore recommend that you also read the Website Owner\u2019s privacy policy (and ours where relevant).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-style:normal\">What do I need to know about cookies?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There are different types of cookies and they are used for different purposes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Below you can read about what a cookie is, the difference between first and third party cookies and session cookies vs. persistent cookies, and what types of cookies we use and why.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal\">What is a cookie?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A cookie is a small piece of data that a website or service stores on your device when you visit it. A cookie typically contains information about the service itself, a unique identifier that allows the service to recognise your web browser, additional data that serves the purpose of the cookie, and the lifespan of the cookie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cookies are used to enable certain features (e.g. keeping a session or conversation going), to track usage (e.g. analytics), to store your settings, and to improve content and functionality.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal\">Session cookies vs. persistent cookies<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Session cookies<\/strong>\u00a0only last as long as your online session. They are deleted from your device when you close your browser.<\/li>\n\n\n\n<li><strong>Persistent cookies<\/strong>\u00a0stay on your device after you close your browser and expire according to the time specified in the cookie, or when you delete them.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can see the specific duration of the persistent cookie we use in the table below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal\">What\u2019s the difference between first and third party cookies?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>First party cookies<\/strong>\u00a0are set by the website you are visiting, and only that website can access and read these cookies.<\/li>\n\n\n\n<li><strong>Third party cookies<\/strong>\u00a0are set by someone other than the owner of the website you\u2019re visiting. For example, if a site embeds content or scripts from another provider, that provider may set its own cookies.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">From the Website Owner\u2019s perspective, NXTL behaves as a&nbsp;<strong>third-party service<\/strong>&nbsp;embedded on their site. The cookie used by NXTL will therefore typically appear as a&nbsp;<strong>third-party cookie<\/strong>&nbsp;in your browser on that site.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-style:normal\">Types of cookies and how we use them<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal\">Necessary cookies<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Necessary cookies are required for the basic functionality of a website or service to work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NXTL itself does&nbsp;<strong>not<\/strong>&nbsp;set its own \u201cnecessary\u201d cookie in the browser when embedded on third-party websites. Any necessary cookies on the Website Owner\u2019s site (for example login, payment or consent-management cookies) are set and controlled by the Website Owner or their other suppliers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These cookies are normally described in the Website Owner\u2019s own cookie or privacy policy and cannot usually be rejected without affecting the core functionality of the site.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal\">Functionality cookies<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Functionality cookies are used to provide improved or customised features and to help us understand how services are used so we can improve them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NXTL normally uses&nbsp;<strong>one<\/strong>&nbsp;functionality\/analytics cookie when embedded on third-party websites:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal\">Cookie overview<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Provider<\/strong><\/td><td><strong>Purpose<\/strong><\/td><td><strong>Cookies<\/strong><\/td><td><strong>Duration<\/strong><\/td><\/tr><tr><td>The Next Level AS<\/td><td>NXTL assistant \u2013 conversation context, usage analysis and diagnostics<\/td><td>nxtl_signal<\/td><td>Persistent cookie, 12 months from last interaction<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal\">NXTL_signal<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal\">What we use it for<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">nxtl_signal stores a compact&nbsp;<strong>\u201csignal stack\u201d<\/strong>&nbsp;related to your interactions with NXTL on a given browser, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Events linked to the assistant (e.g. opening the widget, sending a message)<\/li>\n\n\n\n<li>Messages you send to the assistant (user messages)<\/li>\n\n\n\n<li>Messages returned by the assistant (assistant messages)<\/li>\n\n\n\n<li>Certain technical telemetry (for stability and diagnostics)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Each interaction may also send a signal event to our backend with information such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Signal type and content (including the text you type or see)<\/li>\n\n\n\n<li>Page URL\/path and referrer host<\/li>\n\n\n\n<li>UTM parameters (campaign information) if present<\/li>\n\n\n\n<li>Browser user agent, language and screen resolution<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We use this information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep your conversation coherent over multiple steps<\/li>\n\n\n\n<li>Understand how NXTL is used and improve performance and quality<\/li>\n\n\n\n<li>Troubleshoot issues and protect the service<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal\">Personal data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">nxtl_signal may contain the text you enter in the assistant. If you include personal data (such as your name or contact details) in your messages, that data may be stored in the cookie and processed together with the related signal events.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The cookie itself does not directly store your IP address, but device and network data (including IP address) may be processed on our servers as part of providing NXTL.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please avoid sharing&nbsp;<strong>sensitive<\/strong>&nbsp;personal data in free-text fields unless this is clearly necessary and expected for the service you are using.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal\">Duration<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">nxtl_signal is a persistent cookie with an expiry of&nbsp;<strong>12 months<\/strong>. Each new interaction that updates the signal stack renews the expiry to 12 months from that interaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Server-side data linked to nxtl_signal is kept only as long as needed for the purposes above and as agreed with the Website Owner.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-style:normal\">Third-party cookies on sites using NXTL<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">NXTL does&nbsp;<strong>not<\/strong>&nbsp;itself add additional third-party analytics or advertising cookies (such as Google Analytics or advertising pixels) to the Website Owner\u2019s site.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, the Website Owner may use its own third-party providers on the site (for example analytics, payment or marketing tools). These providers may set their own cookies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not control what these other providers do with their cookies. For information about other third-party cookies used on the site, please see the Website Owner\u2019s own cookie or privacy policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-style:normal\">How you can change your cookie settings, incl. opting out<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On many websites, a cookie banner or settings panel allows you to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Say no to non-necessary cookies (such as analytics cookies)<\/li>\n\n\n\n<li>Change your mind later and update your choices<\/li>\n\n\n\n<li>Withdraw or change consent you previously gave<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Whether nxtl_signal is used, and for which purposes, may depend on the choices you make in that banner or settings panel. The Website Owner is responsible for collecting any consent required under local law (for example, for non-essential analytics cookies in the EEA\/UK).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is also possible to instruct your browser to refuse cookies from specific sites or to delete cookies:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Most browsers are configured to accept cookies by default, but you can change these settings to refuse cookies altogether or to notify you when a website is trying to set a cookie.<\/li>\n\n\n\n<li>If you browse from multiple devices or browsers, you need to update your settings on each device and in each browser.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Although some cookies can be blocked with little impact on your experience, blocking all cookies or blocking the nxtl_signal cookie may mean that certain assistant features do not work or that conversations cannot be kept coherent.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-style:normal\">Who are we and how can you contact us?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The NXTL service is provided by:<br><br><strong>The Next Level AS<\/strong><br>Hetlandsgata 9<br>4344 Bryne, Norway<br>Organisation \/ company number:&nbsp;<strong>933 671 48<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions about this cookie policy or how NXTL uses cookies on third-party websites, you can contact us at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email:\u00a0<a href=\"mailto:contact@nxtl.ai\"><strong>contact@nxtl.ai<\/strong><\/a><\/li>\n\n\n\n<li>Subject:\u00a0<em>NXTL cookies<\/em><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can also contact the Website Owner directly with questions about how they use NXTL and other cookies on their site, and about the legal bases they rely on.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-style:normal\">Related privacy information<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.nxtl.ai\/?page_id=30\" data-type=\"page\" data-id=\"30\">Privacy Summary<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.nxtl.ai\/?page_id=3\" data-type=\"page\" data-id=\"3\">Privacy Policy<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.nxtl.ai\/?page_id=32\" data-type=\"page\" data-id=\"32\">Cookie Policy<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Effective date: 15 January 2026. In this cookie policy you can read about: When we use words like&nbsp;\u201cus\u201d,&nbsp;\u201cwe\u201d&nbsp;and&nbsp;\u201cour\u201d, we mean&nbsp;The Next Level AS, Hetlandsgata 9, 4344 Bryne, Norway (organisation no. 933 671 48). We provide&nbsp;NXTL, a conversational AI assistant that our customers embed on their own websites. This policy explains the cookies set&nbsp;by NXTL&nbsp;when you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.nxtl.ai\/index.php?rest_route=\/wp\/v2\/pages\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nxtl.ai\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nxtl.ai\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nxtl.ai\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nxtl.ai\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=32"}],"version-history":[{"count":5,"href":"https:\/\/www.nxtl.ai\/index.php?rest_route=\/wp\/v2\/pages\/32\/revisions"}],"predecessor-version":[{"id":57,"href":"https:\/\/www.nxtl.ai\/index.php?rest_route=\/wp\/v2\/pages\/32\/revisions\/57"}],"wp:attachment":[{"href":"https:\/\/www.nxtl.ai\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}